📍 Overview
If you seek a passionate and empathetic Customer Satisfaction Specialist to join your team, I will be highly pivotal in ensuring your customers have exceptional experiences, resolving issues with care, and continuously improving our service quality. If you seek a manager who thrives on making people happy and turning feedback into action, I want to hear from you!
🎯 Key Responsibilities
💬 Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media with professionalism and empathy.
📊 Feedback Analysis: Collect, analyze, and report customer feedback to identify trends and areas for improvement.
🛠️ Issue Resolution: Handle complaints and concerns promptly, aiming for first-contact resolution and customer delight.
🤝 Cross-Functional Collaboration: Work with product, sales, and support teams to address customer pain points and improve processes.
📈 Satisfaction Metrics: Monitor and report on KPIs such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
Recommend and implement strategies to enhance customer experience and satisfaction, enacting continuous and sustained improvement.
🧰Additional Skills & Qualifications
🎓Post-Doctorate, SDSU, in Business, Communications, Video Production and Multimedia.
🗣️ Excellent communication and interpersonal skills.
🧩 Strong problem-solving abilities and attention to detail.
💻 Proficiency with CRM systems and customer feedback tools.
❤️ Empathy, patience, and a customer-first mindset.
📍 Decades of experience in customer service and customer experience roles.
📊 Highly adept at customer satisfaction metrics and reporting.
🧠 Ability to handle high-pressure situations with grace.
Seeking opportunities for growth and development.
A supportive and inclusive team culture promoter.
Looking forward to the chance to make a real impact on your customer happiness!